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Accounts Payable Inquiries

MyAirProducts | Payment Inquiry | Invoice Submission Instructions

In order to better serve your needs, Air Products has several ways for suppliers to interact with the payables organization. 

 

MyAirProducts

This easy-to-use, self-service tool gives suppliers real-time access to payment information. This secure web site will only allow you to access information related to your supplier site. 
Register My Account

Please refer to the Supplier Training documents to help you register and navigate in the tool.

You can view:

  • Invoices received
  • Payments sent 
  • Overdue invoices 
  • Payment history
 

Payment Inquiry

In case of overdue invoice questions or issues which are not answered by MyAccount, you may contact our Accounts Payable organization. 

For questions about whether an order is legitimate, please visit our order verification page.

You can contact us through the forms below or through e-mail in each country where we do business.

Americas Region

Air Products Americas Region suppliers with overdue invoice/payment questions or issues that are not answered by MyAccount or the FAQs can submit inquiries to America’s Account Payable Department through one of the following:

North America

Payment inquiries
 Invoice inquiries
 Other issues
 Tax questions

South America

Colombia, Perú, Argentina, Ecuador (TESORSSC@airproducts.com)
Brazil (PAGOSBR@airproducts.com)
Chile (PROVEECL@airproducts.com)

Asia Pacific Region

Air Products Asia Pacific Region suppliers with overdue invoice questions or issues which are not answered by MyAccount or the FAQ's may contact the Accounts Payable desk at accpayas@airproducts.com. For India, contact: APINDIA@airproducts.com

Europe/Middle East/Africa Region

Air Products EMEA Region suppliers are required to send their PDF invoices (where legally permissible) to the dedicated mailbox for invoices only.

For questions about overdue invoices or other issues which are not answered by the Invoice Inquiry Portal contact the Accounts Payable via the Inquiries Mailbox.

Air Products Entities you are Invoicing
Located in Below Countries 		 Dedicated Mailbox to
send PDF invoice 
Inquiries mailbox 
Belgium 
Netherlands  		 NLBEINV@airproducts.com ACCPAYBE@airproducts.com
ACCPAYNL@airproducts.com 
Spain 
Portugal 
Italy 
Morocco 
Algeria 		 SEINV@airproducts.com ACCPAYSE@airproducts.com
United Kingdom 
Ireland 		 NEINV@airproducts.com ACCPAYUK@airproducts.com
Poland 
Czech Republic 
Slovakia 
Hungary 		 CEINV@airproducts.com ACCPAYPL@airproducts.com

ACCPAYCS@airproducts.com
  
France 
Germany		 WEINV@airproducts.com ACCPAYFR@airproducts.com
APDE@airproducts.com
Israel ILINV@airproducts.com APISRAEL@airproducts.com
Bahrein 
Oman 
United Arab Emirates 
Qatar 		 MEINV@airproducts.com APUAE@airproducts.com
Saudi Arabia SAINV@airproducts.com APKSA@airproducts.com
Uzbekistan UZINV@airproducts.com APUZBEK@airproducts.com
 

Access our Supplier FAQs page here.

 

Invoice Submission Instructions

Air Products is committed to paying your invoices consistent with terms and conditions, but we need your help to do so. If you would like to be paid on-time, here are things you can do that will help us make that happen:

1. Send your Invoices to the Remit To Address as referenced on Purchase Order
  • Sending invoices to any other Air Products address will delay payment and may require you to re-submit your invoices correctly. 
2. Ensure your Invoice is in accordance with the Purchase Order Terms and Conditions. Non-compliance with these guidelines will result in invoice rejection. 
  • The Air Products’ PO number must be referenced on your invoice.
  • If no PO number has been provided for the invoice, please include the email address of the Air Products employee who requested the goods or services. 
  • Only one (1) Air Products’ PO can be referenced per invoice. 
  • The invoice Line Items must match those on the Air Products PO. 
  • Neither invoice quantities nor prices should exceed those on the PO.
  • Where legally permissible, invoices must be submitted via email in PDF format. Each PDF should include only one (1) invoice; however, multiple PDF invoices can be attached to an email.
  • Supporting documentation included with an invoice should be in a non-PDF format (e.g., MS Word, Excel, etc.) or should be part of the PDF invoice file. 
If there are any corrections needed on the Purchase Order, please contact the Buyer/Sourcing Specialist prior to submitting your Invoice.

Supplier invoices that do not comply with the above requirements will be rejected and returned to Supplier for correction, inevitably delaying payments.